Return Policy
**Return Policy for Harmony Hair Online Store**
At Harmony Hair, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return policy to make your shopping experience worry-free.
**1. Eligibility for Returns:**
- Items must be returned within 30 days of the delivery date.
- Products must be in their original condition, unused, and with all tags and packaging intact.
**2. Non-Returnable Items:**
- We do not accept returns on opened or used hair care products, including shampoos, conditioners, and styling products, due to hygiene reasons.
- Final sale items, promotional items, and gift cards are non-returnable.
**3. Return Process:**
- To initiate a return, please contact our customer service team at [contact email/phone number] to request a return authorization (RA) number.
- Clearly write the RA number on the outside of the package.
- Ship the item(s) back to us using a trackable shipping method to ensure safe and timely delivery.
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
**4. Refund Process:**
- Once we receive and inspect the returned item(s), we will issue a refund to the original payment method used for the purchase.
- Please allow 5-7 business days for the refund to reflect in your account, depending on your financial institution's processing time.
**5. Exchanges:**
- Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
**6. Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us within 48 hours of receiving your order to arrange for a replacement or refund.
**7. Customer Satisfaction Guarantee:**
- Your satisfaction is our priority. If you have any concerns or questions regarding your order or our return policy, please don't hesitate to contact our friendly customer service team for assistance.
By shopping at Harmony Hair, you agree to abide by our return policy outlined above. We appreciate your understanding and cooperation in ensuring a seamless shopping experience with us.
At Harmony Hair, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return policy to make your shopping experience worry-free.
**1. Eligibility for Returns:**
- Items must be returned within 30 days of the delivery date.
- Products must be in their original condition, unused, and with all tags and packaging intact.
**2. Non-Returnable Items:**
- We do not accept returns on opened or used hair care products, including shampoos, conditioners, and styling products, due to hygiene reasons.
- Final sale items, promotional items, and gift cards are non-returnable.
**3. Return Process:**
- To initiate a return, please contact our customer service team at [contact email/phone number] to request a return authorization (RA) number.
- Clearly write the RA number on the outside of the package.
- Ship the item(s) back to us using a trackable shipping method to ensure safe and timely delivery.
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
**4. Refund Process:**
- Once we receive and inspect the returned item(s), we will issue a refund to the original payment method used for the purchase.
- Please allow 5-7 business days for the refund to reflect in your account, depending on your financial institution's processing time.
**5. Exchanges:**
- Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
**6. Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us within 48 hours of receiving your order to arrange for a replacement or refund.
**7. Customer Satisfaction Guarantee:**
- Your satisfaction is our priority. If you have any concerns or questions regarding your order or our return policy, please don't hesitate to contact our friendly customer service team for assistance.
By shopping at Harmony Hair, you agree to abide by our return policy outlined above. We appreciate your understanding and cooperation in ensuring a seamless shopping experience with us.